Below FAQ are some common concerns of our clients before purchasing the swimsuit.
If you have other questions, please just send it to service@emoswimsuits.com.
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
We suggest you follow the size chart of each item before making the order, and measure the hip, bust, waist and then choose the correct size.
Yes, our size chart is standard and you can measure your size according to the size guide and choose the correct size.
Not all items can be washed by machine, and we suggest you wash it by hand.
Yes, but there is a slight color variation due to limitations in photography and the inevitable differences in monitor settings, the colors shown in the photograph may not correspond 100%, we suggest that you try on clothes in a bright light.
When you place an order with Emoswimsuits we will have to process the order first. Processing usually takes 1-3 business days for your order (while some items may need 6-10 business days). We will send you an email if the processing time takes longer than expected. Processing time is displayed on the product detail page and the shipping time doesn't include the processing time.
We offer free shipping For orders over US$69.00, you can enjoy free Standard Shipping.
Sorry we don't have overnight shipping.
Thanks for your patience. As it is international shipping, the shipping will take some time to be updated when it is in transit or in the customs checking. Also it will take time to get the updated info from the shipping company. We will try our best to update that info for you.
After shipping the order out, we will email you the tracking number and link. You can also login your user account, to track the order.
After shipping the order out, we will email you the tracking number and link. Sometime the email may go to the junk box. Please have a check. If you still not receive, you can contact our customer service. Tip: we will email to the email that you input in shipping address.